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Our Policies

Welcome to Rough Magic Creations! We value your business and want you to be delighted with your purchases from our online shop.

To ensure that you feel comfortable shopping with us, please read the following policies before placing your order.

As buying from our shop confirms that you have read, and understand and agree to the terms detailed below, please contact us prior to making your purchase if you have questions or would like more information.

Returns / Refunds

We accept returns of most items sent back to us, unused and in their original condition and packaging, within 7 days after you receive them. Please notify us in advance that you will be returning your purchase.
  • The following items are not returnable:
    • Personalized items
    • Earrings (for your own protection)
    • Certain custom orders; we'll let you know prior to beginning work if your item is not returnable.
  • Upon receiving your returned item as stated above, we will issue a refund. Please Note: Items returned without prior notification or later than 7 days after you receive them will be subject to a restocking fee of up to 50%, determined on a case by case basis.

Damaged Items

If you receive an item that has been damaged in transit, don't toss out the packaging! Just grab your camera and send us photographs of both the item and our packaging materials as received. We will then let you know how best to proceed. Please do not return the damaged item until you have heard from us. To qualify for a refund, you will be required to confirm with our insurer that the item was damaged in the mail.
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Privacy Policy for Residents of the European Union
In compliance with EU's GDPR requirements, this Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Rough Magic Creations - www.roughmagiccreations.com (the “Site”).

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and/or PayPal information), email address, and phone number.  We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • To subscribe to our Periodic Newsletter, and receive occasional updates on special offers, sales, new products and upcoming events, please click Newsletter, then scroll down the page to "Our Newsletter" and type your email address into the box.
  • You may cancel your subscription at any time simply by contacting us.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.
Do not track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European Union resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European Union resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18 years.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at roughmagiccreations@gmail.com or by mail using the details provided below:
Rough Magic Creations, P.O. Box 174, Brooklin, ME 04616-0174, United States.